Cemetery

Interested applicants may forward their resumes to:

Mount Pleasant Group
Human Resources
500-65 Overlea Boulevard
Toronto, ON M4H 1P1
Fax: 416-696-9325
Email: recruitment@mountpleasantgroup.com

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. We will provide accommodation in recruitment as needed. If you require an accommodation, please notify us and we will work with you to meet your needs.

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Client Care Advisor - Permanent Full-time

Location: Thornton Cemetery, Oshawa

 

The Successful Candidate Will be Required to:

• Contact families after receiving MPG services in an effort to receive feedback; be a conduit for information and continue to build trust;
• Navigate through NAV 2016 to run various reports and cross reference information for accuracy prior to calling customers;
• Effectively manage customer feedback, inquiries and keep customer satisfaction at the core of every decision and behavior;
• Manage large volume of outgoing calls in a timely and efficient manner as well as manage incoming inquiries;
• Identify customers’ needs, clarify and provide information, investigate concerns and forward on to the appropriate individuals and or management in various departments;
• Keep detailed records of all conversations in a comprehensible way;
• Hand-write cards on a daily basis;
• Achieve personal qualitative and quantitative targets;
• Provide feedback and suggestions on progress;
• Have a well-rounded knowledge base of the various facets of the organization;
• Perform any related sundry activities as assigned.

 

Days and Hours of Work:

• Week 1: Monday to Friday, 8:30 a.m. - 5:00 p.m.;
• Week 2: Tuesday to Saturday, 8:30 a.m. - 5:00 p.m.;
• Occasionally additional hours may be required to accommodate business needs;
• Occasionally work from various locations.

 

Qualifications:

• Comforting, clear and professional tone when speaking with families;
• Legible penmanship;
• A strong commitment to customer service and customer service improvements;
• Excellent interpersonal, communication, time management and organization skills;
• Working knowledge of Windows and MS Office;
• Keen eye for detail and ability to multi-task;
• A valid Ontario “G” Driver’s Licence and an acceptable Driver’s Abstract;
• Working knowledge of the death care industry would be considered an asset.

 

Applications may be forwarded via e-mail to: recruitment@mountpleasantgroup.com; or confidential fax: 416-696-9325

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Property Service Employee - Permanent Part-time

Location: Elgin Mills Cemetery, Richmond Hill

 

The Successful Candidate Will be Required to:

• Operate backhoes, trucks and other equipment;
• Participate in regular cemetery operations including interments and entombments.

 

Days and Hours of Work:

• As per Collective Agreement;
• Friday, Saturday and Monday.

 

Qualifications:

• Demonstrated experience in cemetery operations;
• Gardening, landscape, and/or construction work would be considered an asset;
• You will possess a valid Ontario “G” driver’s license;
• Backhoe experience required.

 

Applications may be forwarded via e-mail to: recruitment@mountpleasantgroup.com; or confidential fax: 416-696-9325

The deadline for internal applications is Wednesday May 12^th.