BAO Consumer Information Guide
A Guide to Death Care in Ontario
Your Rights. Your Choices. Your Peace of Mind.
The Consumer Information Guide from the Bereavement Authority of Ontario (BAO) is a free, easy-to-understand resource designed to help individuals and families understand their rights and responsibilities when making arrangements for funeral, burial or cremation services.
This guide is required by law to be provided by all licensed providers in Ontario and includes important information to support informed decision-making.
We encourage you to:
- Review the guide ahead of time
- Ask questions
- Plan with confidence
If you have any questions about the guide or your options, please don’t hesitate to contact us or reach out to the BAO directly.
Like all cemetery and funeral companies in Ontario, we are regulated by the (BAO), an arm’s-length government agency responsible for ensuring compliance, protecting the public interest and upholding professional standards across the sector.
Provincially, we are regulated under the Funeral, Burial and Cremation Services Act, 2002, S.O. 2002, c. 33