Strategic Plan
Since 1826, Mount Pleasant Group (MPG) has been helping people during their most difficult life moments.
Our latest Strategic Plan, “Putting Clients First,” will be in effect from April 2025 to March 2030 and focuses on our everlasting commitment to serving our clients and communities with unparalleled care, compassion and professionalism.
“Putting Clients First” affirms that our future must be built upon six critical foundational pillars:
- Exceptional Client Experience: As the cornerstone of operations, MPG commits to dignified, seamless and inclusive care, fostering trust and providing comfort even in times of great personal loss.
- Proactive Community Engagement: In a society that is often reluctant to talk openly about death, MPG will serve as a compassionate leader, fostering public dialogue and strengthening ties to local communities.
- Industry-Leading Research, Technology & Innovation: By leveraging AI, predictive tools and technological advancements, MPG will anticipate client needs and improve service delivery.
- Healthy People & Culture: Strengthening the workforce ensures that MPG employees remain committed, well-trained and compassionate stewards of the community.
- Visionary Land & Property Management: With ongoing commitments to accessibility and sustainability, MPG will continue to be a good steward of its properties both in the present and in perpetuity.
- Strong Corporate Governance: Accountability, transparency and ethical leadership will continue to underpin MPG’s commitment to its stakeholders, ensuring long-term success.